Parents
The Shefa School is a Jewish community day school in Manhattan, serving students in grades K-8. Since opening in September 2014, Shefa has enrolled children who benefit from a specialized educational environment in order to develop their strengths while addressing their learning challenges. We specifically serve students with language-based learning disabilities who have not yet reached their potential levels of success in traditional classroom settings. Shefa is a pluralistic community school, serving families across the range of Jewish involvement and observance.
The Shefa School is seeking a highly organized, relationship-centered coordinator to help families navigate the special education, reimbursement, and extended payment plan processes. This person will serve as a central point of coordination among families, school teams, and outside attorneys, helping ensure that families understand required steps, meet timelines, and are positioned to maximize reimbursement with a process that is as smooth and efficient as possible.
● Guide new and current families through IEP/IESP, reimbursement, transportation, and related process requirements.
● Partner with Admissions to identify families who may need early support and help them begin the process on an appropriate timeline.
● Maintain clear case-tracking systems across New York and New Jersey families, including status, deadlines, document requests, settlement requirements, and next steps.
● Serve as the primary school liaison with outside law firms.
● Follow up with families and attorneys on outstanding items, including retainers, visits, evaluations, IEP-related steps, transportation, and documentation.
● Coordinate document requests with the Business Office, academic teams, Psych Team, Main Office, and Admissions.
● Explain and guide families through the extended payment plan process, in collaboration with the Business Office.
● Own and track nonstandard document requests and ensure required school materials are delivered in a timely manner.
● Help identify risks early, escalate issues to the appropriate school leaders, and reduce last-minute barriers to reimbursement.
● Update electronic tracking and participate in regular cross-departmental meetings to coordinate process and support families efficiently
● Exceptional organization, follow-through, judgment, and attention to detail.
● Warm, clear, persistent and patient communication style with families and external partners.
● Ability to manage many active cases, deadlines, and stakeholders at once.
● Knowledge of special education, IEPs, neuropsychological evaluations, and family-facing school processes strongly preferred.
● Familiarity with education law, reimbursement processes, or legal case coordination is a plus.
● Ability to work collaboratively across academic, admissions, operational, and financial teams.
● Comfort learning evolving legal and procedural requirements without acting as legal counsel.
● Ability to advise families and the Shefa team about strategy for individual families and in response to larger trends.
● Facility with or ability to learn digital systems, including spreadsheets and AI.
● Special education, school social work, and/or educational law background preferred.
