Parents
The Shefa School is a Jewish community day school in Manhattan serving students in grades K-8 who benefit from a specialized educational environment in order to develop their strengths while addressing their learning challenges. We specifically serve students with language-based learning disabilities who have not yet reached their potential levels of success in traditional classroom settings. Shefa is a pluralistic community school, serving families across the range of Jewish involvement and observance. At Shefa, we believe that differences are a source of strength and that we are all enriched by the diversity of perspectives.
The Shefa School is seeking a skilled and service-minded Network Support Specialist to join our dynamic Technology Team. This full-time, year-round role is ideal for a collaborative, solutions-driven professional with a passion for reliable infrastructure and user-focused support. You’ll report directly to the Director of Technology and play a vital role in maintaining and evolving our school’s network, systems, and security environment.
● Network & Systems Maintenance: Monitor and manage servers, backups, firewalls, wireless access points (Cisco/Meraki), and cloud-based services (AWS, WordPress, Google Workspace, etc.)
● Security & Reliability: Detect, prevent, and respond to threats including malware and phishing; ensure systems are secure, stable, and up-to-date
● Technical Support: Deliver responsive, empathetic support to students, parents, and staff across varying levels of tech fluency
● Hardware & Devices: Maintain and troubleshoot end-user devices (Macs, Chromebooks, printers, VoIP phones, classroom A/V equipment including smartboards)
● Vendor Coordination: Collaborate with vendors for software/hardware deployment, troubleshooting, and ongoing support
● Facilities Tech: Assist with managing security cameras, access control systems, and other building-related technologies
● Documentation & Strategy: Maintain internal documentation for network infrastructure and support systems; contribute to long-term planning
Required Experience & Skills:
● Proven success in a technical support or network/systems role
● Fluency in Apple ecosystems (macOS, iOS) and Google Workspace (Admin Console, ChromeOS, Drive)
● Strong command of networking fundamentals (TCP/IP, firewalls, switches, and VPNs)
● Experience with tools such as Mosyle MDM, Zendesk, Zoom, and Slack
● Excellent communication and interpersonal skills
● Highly organized with strong attention to detail
● Comfortable multitasking in a fast-paced, mission-driven environment
Bonus Points For:
● Familiarity with Windows environments
● Experience with classroom A/V hardware
● Knowledge of Veracross
● Prior work in a K–12 or educational setting
